CUSTOMER CARE

TREATMENTS & WORKSHOPS

We take great care in offering only products and services that offer the highest vibereitions.  We are professionally trained in the holistic wellness industry with extensive experience in assisting others on their own inner journey. Our workshops follow a high level of standard of learning to ensure all practitioners are fully competent and trained in effectively channeling Reiki to the best of their abilities.

CRYSTALS & CLEANSING TOOLS

All our crystals and products have been carefully sourced and selected from trusted suppliers. Our sage items are imported from California, and our Palo Santo imported from Peru. Most of our crystals are sourced by our suppliers from various countries such as Brazil, Africa, Morocco,Madagascar and China. We personally use many of these crystals ourselves in our own daily practices and healing work, so rest assure our products are authentic and of a high standard. All crystals are unique in their sizes/appearance and may often have chips, or small markings due to their raw nature. These are not defected in any way. We embrace these small imperfections as part of the crystals natural charm. Please be aware if you are wanting a "perfect" crystal. We generally will send you photos to confirm your piece before shipment. Read more about how to best maintain your crystals with our aftercare.

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NATURAL SKIN PRODUCTS

Our skin care products only use 100% natural ingredients such as essential oils, carrier oils, butters, salt and coffee grinds. We create all our oil blends and scrubs in small batches, or made to order to ensure the best quality. No preservatives are added in our products to prolong the shelf life, as we believe the products should reach their life expectancy naturally! Although this may be a shorter lifespan than store bought products, you can rest assure that it is 100% natural. Please be sure to follow our recommendations to ensure your product stays as fresh as possible within its time frame. Natural oils/butters/scrubs can turn/expire if left too long, in heat, or when exposed to water, air, skin or external substances. Read more about our aftercare.

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CRYSTAL JEWELLERY

All our jewellery pieces are hand made personally by our founder Gar. We are currently rebuilding our new designs in Koh Chang and will be switching most of our jewellery to 14k Gold filled wiring or sterling silver so they can last longer. As all items are handmade our designs can sometimes be quite delicate. If your item unexpectedly breaks and we are at fault, we will happily rewire/thread your piece free of charge. For more details of how to take care of your jewellery please read our aftercare or refer to each product page description.

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SPECIAL REQUESTS

We no longer take special requests unfortunately.

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All jewellery is handmade, so if the piece you are looking for is out of stock please allow 7-14 days for us to create a new one for you!​