CUSTOMER CARE

TREATMENTS & WORKSHOPS

We take great pride in offering authentic practices and tools to support inner growth. We have over 9+ years of professional experience in holistic therapies, with extensive experience in teaching and assisting others on their personal journey. Our workshops follow a high standard of training to ensure all practitioners are fully competent and trained in sharing Reiki with others. All students trained within our system adhere to the same standards, ethics and quality of training, and must pass certain requisites before each level. Every student is assessed before and during their training to ensure they are practicing in the most authentic way. We assess motive and intention and only teach those who are aligned with the values and principles of the Reiki system.

​All training programs and certifications are internationally recognized and accredited by worldwide accreditation board: IARP(International Association of Reiki Professionals®)

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CRYSTALS & CLEANSING TOOLS

All our products have been carefully sourced and selected from trusted suppliers. Our sage is imported from California, and our Palo Santo from Peru. We aim to support small businesses and source locally where we can in order to reduce waste and carbon footprint, as well as offering local alternatives for cleansing tools.

We consolidate orders and stock small quantities of each product at a time. Therefore all our items are often limited edition/pieces meaning any crystal or creation you get from us is always extra special :) Most of our cleansing tools are sourced from small brands within our region that support ethically sourced practices, natural ingredients and are eco conscious.

 

Our crystals are sourced from small suppliers in Thailand & China. Our suppliers import from various countries such as Brazil, Africa, Morocco, Madagascar and China. We personally use many of these crystals in our own daily practices and healing, so rest assure our products are authentic and of a high standard. All crystals are unique in their sizes/appearance and may often have chips, or small markings due to their raw nature. These are not defected in any way. We embrace these small imperfections as part of the crystals natural charm. Please be aware if you are wanting a "perfect" crystal. We generally will send you photos to confirm your piece before shipment. Read more about how to best maintain your crystals with our aftercare.

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NATURAL SKIN PRODUCTS

Our skin care products only use 100% natural ingredients such as essential oils, carrier oils, butters, salt and coffee grinds. We create all our oil blends and scrubs in small batches, or made to order to ensure the best quality. No preservatives are added in our products to prolong the shelf life, as we believe the products should reach their life expectancy naturally! Although this may be a shorter lifespan than store bought products, you can rest assure that it is 100% natural. Please be sure to follow our recommendations to ensure your product stays as fresh as possible within its time frame. Natural oils/butters/scrubs can turn/expire if left too long, in heat, or when exposed to water, air, skin or external substances. Read more about our aftercare.

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CRYSTAL JEWELLERY

All our jewellery pieces are hand made personally by our founder Gar. We are currently building our new collection in Koh Chang and will be switching most of our jewellery to 14k Gold filled wiring or sterling silver so they last longer. As all items are handmade our designs can sometimes be quite delicate. If your item unexpectedly breaks and we are at fault, we will happily rewire/thread your piece free of charge. For more details of how to take care of your jewellery please read our aftercare or refer to each product description.

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SPECIAL REQUESTS

We no longer take special requests.

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All jewellery is handmade, so if the piece you are looking for is out of stock please allow 7-14 days for us to create a new one for you!​